Terms of service

Terms of Service

Last updated: July 20, 2026

These Terms of Service apply when you browse this website or purchase products from AEROVA.

Who we are

AEROVA is the trading name used for this online store, providing portable cooling products to customers in the United Kingdom. For customer service, order or legal enquiries, please contact us at support@aerova.co.uk.

Products

We aim to present product descriptions, specifications, images and prices as accurately as possible. Minor differences may occur due to screen display, product updates or manufacturer changes.

Orders and payment

Orders are subject to acceptance and availability. Payment is processed securely through the checkout. If we cannot fulfil an order, we will contact you and arrange a refund where applicable.

Pricing

Prices are shown on the store in pounds sterling unless otherwise stated. We may update prices, offers and promotions from time to time.

Delivery

Delivery options and estimated timeframes are shown during checkout and on our Shipping Policy. Delivery estimates are not guaranteed and may vary during peak periods.

Returns

Returns are handled according to our Refund Policy. Please contact us before returning an item so we can confirm the correct return process.

Limitation of liability

Nothing in these terms limits any rights you may have under applicable consumer law. We are not responsible for indirect losses or delays outside our reasonable control.