Refund policy

Refund Policy

Last updated: July 20, 2026

We want customers to feel confident when ordering from AEROVA. If you need help with a return or refund, contact us at support@aerova.co.uk with your order number.

Return window

You may contact us within 30 days of receiving your order to request a return. Items should be unused, in their original packaging and in a resalable condition unless the item is faulty.

Before sending a return

Please contact us before returning any item. We will confirm the correct return instructions based on your order and product type.

Faulty or damaged items

If an item arrives damaged or appears faulty, contact us as soon as possible with your order number and clear photos or video of the issue. We will review the case and confirm the next step.

Refunds

Once a return is received and inspected, we will notify you whether the refund is approved. Approved refunds are processed back to the original payment method. Your bank or payment provider may take additional time to post the refund.